Shipping Policy

We are using PosLaju or others courier company for our parcel shipping. Please make sure your name, shipping address and contact number is correct. The product will be ship when the payment is made & confirmed. All orders will be sent out during weekday except public holiday.

 

Estimated Arrival Date

 

West Malaysia: Next 1 to 3 business days from delivery date
East Malaysia: Next 3 to 4 business days from delivery date

 

Please contact us if your item not received after 5 working days by email with your Order Number and your Full Name.

 

For manual inter-bank payment (if applicaple), the order will only be delivered once the transaction of payment is complete which usually takes about 3 working days.

 

Shipping Tracking

 

We will inform customer courier tracking number via email once an order is shipped. You can enter the tracking number in PosLaju and click Online Shipment Tracking System to check your delivery status. Any Call, SMS, PM or Email chasing for delivery status would not be entertained for less than 72 hours after the parcel shipped.

 

Note: Some Poslaju tracking links always shown NO RECORD FOUND, which is confusing, please ONLY track your parcels in below link or call 1300-300-300 for latest update.

 

Tracking website: http://www.pos.com.my/pos/appl/service/sub_poslaju.asp

 

Delivery delay is out of our control. Delivery could be delayed due to addressee not around at time of delivery, location address, public holidays or delivery workload of Poslaju. We DO NOT GUARANTEED next day arrival of consignment although we have achieved over 95% successful rate in next day arrival.

 

Shipment Fees

 

Currently we only ship the product within Malaysia ONLY, for international shipment, kindly contact us.

 

The shipment fees is flat rate basis which is West Malaysia = RM7, East Malaysia = RM10. Some product might not follow on this rates, please check the product description if indicated.

 

Please note PO box address is not allow.

 

Shipping & Delivery

 

All shipment will be carefully packed to avoid damage during the transit.

 

We will not responsible for parcel unclaimed after a month from the shipped date. Its not our responsibility to follow up each consignments due to large amount of parcels sent out everyday.

 

Kindly contact us if you have any question.